Microsoft Office 365 Repair Tool

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  1. Nov 06, 2020 There was no evidence of MS Office in the Control Panel. While Add & Remove Programs did show an MS Office 365 entry, going through the Modify Repair On Line option did nothing other than remove the entry in the Add & Remove Programs list. Start Menu icons for MS Office software have been removed and MS Office extensions mapped to other programs.
  2. Outlook for Mac for Office 365; In this article Summary. This article describes some useful tools for Microsoft Outlook for Mac. More information Outlook Search Repair. The Outlook Search Repair tool repairs search results within Outlook.

Note

Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.

Microsoft Office 365 Download

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

Assume that a Microsoft Office Click-to-Run application crashes multiple times when you try to start it, and then you receive the following dialog box:

When you click Yes in the dialog box, the repair process does not start.

Cause

This is a known issue in Office Click-to-Run applications.

Workaround

To repair the Office Click-to-Run application, follow these steps as appropriate for the version of Windows that the computer is running.

Windows 10, Windows 8.1 and Windows 8:

  1. On the Windows Start screen, type Control Panel.
  2. Click or tap Control Panel.
  3. Under Programs, click or tap Uninstall a program.
  4. Click or tap MicrosoftOffice 365, and then click or tap Change.
  5. Click or tap QuickRepair, and then click or tap Repair. You may have to restart your computer after the repair process is complete.

Windows 7:

  1. Click Start, and then click Control Panel.

  2. Double-click Programs and Features.

  3. Click MicrosoftOffice 365, and then click Change.

  4. Select Quick Repair, and then click Repair. You may have to restart your computer after the repair process is complete.

    Note If the crash issue is not resolved after you use the Quick Repair option, use the Online Repair option as displayed in the following dialog box:

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the 'Applies to' section.

Online

Upon starting Outlook I get the message that errors have been detected and that I need to run the Inbox Repair tool.

Microsoft office 365 repair tool downloadLicense

Where can I find that?

The Inbox Repair Tool can be started with scanpst.exe.

The exact location of this file depends on your version of Office and the installation type. It also depends on whether you have it installed on a 32-bit version of Windows or 64-bit version of Windows.

You can use OutlookTools (free) to locate it for you. Below you’ll find an overview of the default locations of scanpst.exe throughout the versions of Outlook.

When you need step-by-step instructions how to use scanpst.exe see: Using the Inbox Repair Tool (scanpst.exe).

Microsoft 365 / Outlook 2019 / Outlook 2016 Click to Run

any Windows: C:Program FilesMicrosoft Officerootoffice16

Outlook 2016 (MSI-based Volume License installation)

32-bit WindowsC:Program FilesMicrosoft OfficeOffice16
64-bit WindowsC:Program Files (x86)Microsoft OfficeOffice16
64-bit OutlookC:Program FilesMicrosoft OfficeOffice16

Microsoft Office 365 Repair Tool Online

Outlook 2013

32-bit WindowsC:Program FilesMicrosoft OfficeOffice15
64-bit WindowsC:Program Files (x86)Microsoft OfficeOffice15
64-bit OutlookC:Program FilesMicrosoft OfficeOffice15
Click-to-RunC:Program FilesMicrosoft Officerootoffice15

Outlook 2010

32-bit WindowsC:Program FilesMicrosoft OfficeOffice14
64-bit WindowsC:Program Files (x86)Microsoft OfficeOffice14
64-bit OutlookC:Program FilesMicrosoft OfficeOffice14

Outlook 2007

32-bit WindowsC:Program FilesMicrosoft OfficeOffice12
64-bit WindowsC:Program Files (x86)Microsoft OfficeOffice12

Note:
If scanpst.exe is unable to fix your pst-file, then it is too badly corrupted. You can then try repairing or salvage recoverable items via a 3rd party recovery tool such as DataNumen Outlook Repair (for pst-files) or DataNumen Exchange Recovery (for ost-files).
If you decide to order use DNC-PUXB-HT to get a discount.

ScanOst.exe

When you connect to an Exchange server and need to check your local cache (ost-file) for errors you could run scanost.exe when using Outlook 2007. You can find this in the same location as scanpst.exe.

Office 365 Login

Outlook 2010 and later no longer have the scanost.exe feature. In this case, rename the ost-file to .old while Outlook is closed and Outlook will rebuild a new cache from the Exchange mailbox the next time you start Outlook.

Microsoft Office 365 Repair Tool Mac

When you use Outlook 2013 or later with an IMAP account, then Outlook also uses an ost-file. In this case see; Don’t risk losing your Contacts and Calendar when using IMAP in Outlook 2013, 2016, 2019, or Microsoft 365.